Information for parents

Information for parents

Invoicing

Invoices are sent out between 20^th – 23^rd of each month, billing for the following month.

Due to earlier closure for Christmas holidays, January Invoice’s will be billed between 13^th – 15^th December.

All invoices need to be paid in full by the 1^st of each month, otherwise a late payment surcharge of £15.00 will be added to your next invoice.

NOTE: Due to the summer holidays, September’s invoice will be billed at the end of July.

All Fees are reviewed annually.

Closure

If the club is required to close due to circumstances beyond our control i.e. weather, flooding, lack of heating etc., charges still apply for the session.

Cancellation Policy

Full fees will be charged for all absences, sickness, holidays, residentials, play dates or any other reason.

Permanent contracts: 4 weeks’ notice of termination is required, or full fees paid in lieu of notice. NOTE: This does not include school holidays.

Occasional Bookings: 72-hour notice required for the cancellation of childcare sessions.

This policy is to allow us to provide consistent and professional service for your children and the staff.

Other relevant information:

Before your child officially starts it is highly recommended that you bring him/her along for an introductory visit so we can meet them, and they can get to know us and the surroundings.

All specific needs must be notified including dietary requirements, food allergies and any additional needs.

Any child who is obviously unwell will not be accepted.  A child must be clear of sickness and diarrhea for at least 48 hours before they can return to the club.  This is for the safety of all the children and staff. All injuries including pre-existing injuries will be recorded in an incident record. Due to Ofsted regulations and insurance purposes, ALL new injuries must be signed by the parent/carer. All head injuries will be notified by a call to parents/carers.

We must be informed in writing of anyone specifically excluded from access to the child.

A fire drill will be held regularly, and all regulations adhered to.

All policies are available to parents/carers to read.

If you have any problems or queries, we are always available to listen.

Email: office@rebeccas-clubs.co.uk    Number: 02380 255686 

Setting Phone Numbers:

KINGS ROAD: 07875 980211,

MERDON: 023 8026 2858,

SCANTABOUT: 023 8025 5789